PURCHASE COURSES AND CERTIFICATIONS

Please note that Canadian courses must be purchased separately. To purchase Canadian courses, please click here.

Crawford CAT Adjusters receive a 35% discount on all KMC Continuing Education courses! Use Code CAT2025 at checkout!

35%

Savings on CE’S

Communicating With Customers On Their Terms

The Communicating with Customers course consists of three modules:

Module 1 - Empathy: This module helps users understand what empathy is and how to enhance their ability to empathize.

Module 2 - Communication: This module helps adjusters understand the importance and benefits of effectively communicating with customers and their roles and responsibilities as well as how to identify causes of communication failures.

Module 3 - Active Listening: This module helps adjusters understand what active listening involves, and hone in on their active listening skills and ability to respond to what another person is saying.

This course is a Customer Service/Communications course. Some of the states do not honor continuing education credit (CE) for this topic. This course HAS been approved for two hours CE by the following states: Arkansas, Delaware, Georgia, Indiana, Oklahoma, Texas, Utah and Wyoming.

The following states have NOT approved this course for any CE: Alabama, California, Florida, Minnesota, Mississippi, Kentucky, Louisiana, New Hampshire and North Carolina.

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